Customer Service Trainings in Denver
How to Deliver GREAT Customer Service
This dynamic customer service seminar
includes 5 interactive modules.
Participants practice new ways of responding
to customer complaints in a variety of
role playing exercises.
When: Thursday, October 20, 10am - 5pm
Where: Holiday Inn Denver - on Quebec
How Much: $229 per person - SOLD OUT
On Site: You can bring this seminar to your location
Essential Customer Service Skills
This module is the foundation of providing excellent customer service.
It includes a set of attitudes and habits essential for rendering exceptional customer service on a regular basis.
Specific techniques for dealing with customers in a way that exceeds expectations and builds rapport are demonstrated.
How to build trust in person and over the phone
Making customers feel valuable
How to make sure EVERY customer feels heard
The 3 things that make great customer service a habit
Turning complaints into profit
5 techniques to increase your telephone skill
Dealing With Complaints & Dissatisfaction
This module will teach you specific ways to interact with customers when they are dissatisfied.
You'll practice handling complaints in new ways in interactive role playing exercises.
Learn how to maintain rapport and assuage an upset customer, save time and
get the situation resolved more quickly.
How to respond to irate and upset customers
How to keep your cool, even when they do not
Dealing with angry customers
Methods for turning complaints into useful feedback
How to ask difficult questions without being invasive
Ending every interaction on a positive note
How to say no elegantly while maintaining rapport
How to make them feel they've been treated fairly
How to feel good while dealing with negative people
Bring This Seminar To Your Organization
This training is custom designed for your group.
Exercises, handouts and role playing are included.
A complimentary phone consultation is included to help your
trainer learn how best to custom design the curriculum for your
When, Where & How Much
When: Thursday, October 27, 2016 - 10am - 5pm
Where: Holiday Inn East Stapleton - 3333 Quebec St. Denver
How Much: $229 per person
Lunch is not included but restaurants are nearby
Staying Resilient & Avoiding Burn-Out
One of the most important skills of a customer service professional is the ability to avoid burnout and stay resilient dealing with complaints all day long can be tiring and frustrating.
These resilience techniques will keep you positive in the face of negativity, and help you stay more energized and positive on a regular basis.
The best stress management techniques
How to prepare for difficult customers
Ways to stay resilient and positive
How to manage your self talk to remain more positive
Turn the short break into an energy booster
Maximizing Customer Service
Working with customers in certain ways can provide you with referrals, testimonials, additional sales and more!
This module will show you how to interact with your customers in such a way as to create loyalty, exceed expectations and maximize every interaction.
How to get customers to want to give you referrals
How to get customers to give glowing testimonials
Improve product and service quality
How to get customers to 'champion' your business
How to get customers to come back again and again
How to create a loyal customer
How to get customers to take surveys
Advanced Listening Skills
Learn ways to listen more powerfully than ever before. This module
includes special techniques for identifying your customers'
highest values and priorities and for using those insights to serve
Identify your worst listening habits
The belief that will make you a better listener
Discover how to hear a person's real issue,
Identify what is most important to your customer
How to let them know you're listening
The art of backtracking. Are you on the same page?
Why being detail oriented is so helpful
The 4 step 'good listener' technique
How to know if you're listening well
How to Enroll
Call Cell: 972-689-3749 or Office 972-689-3749 to enroll by phone.
Or Enroll Online Right Now
How to Deliver Great Customer Service
1 person - $229
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