Customer Service Trainings in Denver


How to Deliver GREAT Customer Service

 

Customer service seminars and trainings in Denver Colorado
This dynamic customer service seminar
includes 5 interactive modules.

Participants practice new ways of responding
to customer complaints in a variety of
role playing exercises.

When: Thursday, October 20, 10am - 5pm
Where: Holiday Inn Denver - on Quebec
How Much: $229 per person - SOLD OUT
On Site: You can bring this seminar to your location



Essential Customer Service Skills

How to provide great customer service.

This module is the foundation of providing excellent customer service.

It includes a set of attitudes and habits essential for rendering exceptional customer service on a regular basis.

Specific techniques for dealing with customers in a way that exceeds expectations and builds rapport are demonstrated.

How to build trust in person and over the phone

Making customers feel valuable

How to make sure EVERY customer feels heard

The 3 things that make great customer service a habit

Turning complaints into profit

5 techniques to increase your telephone skill

 

Dealing With Complaints & Dissatisfaction

This module will teach you specific ways to interact with customers when they are dissatisfied.

You'll practice handling complaints in new ways in interactive role playing exercises.

Learn how to maintain rapport and assuage an upset customer, save time and
get the situation resolved more quickly.

 

 

How to respond to irate and upset customers

How to keep your cool, even when they do not

Dealing with angry customers

Methods for turning complaints into useful feedback

How to ask difficult questions without being invasive

Ending every interaction on a positive note

How to say no elegantly while maintaining rapport

How to make them feel they've been treated fairly

How to feel good while dealing with negative people


Bring This Seminar To Your Organization

This training is custom designed for your group.

Exercises, handouts and role playing are included.

A complimentary phone consultation is included to help your
trainer learn how best to custom design the curriculum for your
team.

 

When, Where & How Much

When: Thursday, October 27, 2016 - 10am - 5pm
Where: Holiday Inn East Stapleton - 3333 Quebec St. Denver
How Much: $229 per person

Lunch is not included but restaurants are nearby

 

Staying Resilient & Avoiding Burn-Out

Staying resilient in the face of complaintsOne of the most important skills of a customer service professional is the ability to avoid burnout and stay resilient dealing with complaints all day long can be tiring and frustrating.

These resilience techniques will keep you positive in the face of negativity, and help you stay more energized and positive on a regular basis.



The best stress management techniques

How to prepare for difficult customers

Ways to stay resilient and positive

How to manage your self talk to remain more positive

Renewing yourself

Turn the short break into an energy booster

 

Maximizing Customer Service

Working with customers in certain ways can provide you with referrals, testimonials, additional sales and more!

This module will show you how to interact with your customers in such a way as to create loyalty, exceed expectations and maximize every interaction.

How to get customers to want to give you referrals

How to get customers to give glowing testimonials

Improve product and service quality

How to get customers to 'champion' your business

How to get customers to come back again and again

How to create a loyal customer

How to get customers to take surveys

 

Advanced Listening Skills

Learn ways to listen more powerfully than ever before. This module
includes special techniques for identifying your customers'
highest values and priorities and for using those insights to serve
them better.

Identify your worst listening habits

The belief that will make you a better listener

Discover how to hear a person's real issue,

Identify what is most important to your customer

How to let them know you're listening

The art of backtracking. Are you on the same page?

Why being detail oriented is so helpful

The 4 step 'good listener' technique

How to know if you're listening well

 


How to Enroll

Call Cell: 972-689-3749 or Office 972-689-3749 to enroll by phone.

Or Enroll Online Right Now

How to Deliver Great Customer Service

1 person - $229

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