This customer service seminar in Denver will show you how to deliver great customer service.
It’s packed with modules that will show you how to create better rapport, identify the key concerns, over-deliver and create a ‘WOW’ experience for the customer, renew yourself effectively, and handle irate customers more elegantly.
If you’re ready to raise the quality of your customer service here in Houston, this seminar is for you.
Customer Service Seminar Fundamentals
Discover the key attitudes and habits that generate a great customer experience.
This module of our customer service seminar in Denver is the foundation for providing excellent customer service.
It includes a set of attitudes and habits essential for rendering exceptional customer service on a regular basis.
Specific techniques for dealing with customers in a way that exceeds expectations and builds rapport are demonstrated.
How to build trust in person and over the phone
Making customers feel valuable
How to make sure EVERY customer feels heard
The 3 things that make great customer service a habit
Turning complaints into profit
5 techniques guaranteed to increase your telephone skill
Customer Service Seminar for Dealing With Complaints
Learn a process for dealing with any complaint in a positive and respectful way.
This customer service seminar in Denver includes a module that will teach you specific ways to interact with customers when they are dissatisfied. You’ll practice handling complaints in new ways in interactive role-playing exercises.
How to respond to irate and upset customers
How to keep your cool, even when they do not
Dealing with angry customers
Methods for turning complaints into useful feedback
How to ask difficult questions without being invasive
Ending every interaction on a positive note
How to say no elegantly while maintaining rapport
How to make them feel they’ve been treated fairly
How to feel good while dealing with negative people
Create a Better Customer Service Culture at This Seminar
Create a company environment that thrives on providing outstanding service.
Learn multiple ways to make the culture at your organization exude a higher and better level of service.
This is one of the most powerful modules of this customer service seminar as it leads to lasting change. Principles in this module are taken from our Management Training.
Set policies that make better service easier
Train managers to lead by example
4 Ways to build a new atmosphere
Ways to hold people accountable for great service
Raise the bar. Create new beliefs and expectations and values
How to maintain and track high-level customer service
Customer Service for Staying Resilient
One of the most important skills of a customer service professional is the ability to avoid burnout and stay resilient dealing with complaints all day long can be tiring and frustrating.
These resilience techniques will keep you positive in the face of negativity, and help you stay more energized and positive on a regular basis.
Nothing can affect the quality of your customer service faster than being burned out. It’s simply not easy to deal day in and day out with people’s problems. Renewal techniques that keep you positive and upbeat are absolutely essential.
The best stress management techniques
Ways to deal with difficult customers
Ways to stay resilient and positive
Manage your self-talk effectively
Renew yourself more effectively
Turn short breaks into energy boosters
Maximizing Your Customer Service
Working with customers in certain ways can provide you with referrals, testimonials, additional sales, and more!
This module will show you how to interact with your customers in such a way as to create loyalty, exceed expectations, and maximize every interaction.
Get customers to give you referrals
Get customers to give glowing testimonials
Get feedback to improve service quality
Get customers to ‘champion’ your business
Get customers to come back again
How to create a loyal customer
How to get customers to take surveys
Advanced Listening Skills For Serving Customers
Learn ways to listen more powerfully than ever before.
This module of our customer service seminar in Denver includes special techniques for identifying your customers’ highest values and priorities and for using those insights to serve them better.
This module is from our Communication Skills Training
Improve your worst listening habits
1 belief that will make you a better listener
Discover how to hear a person’s real issue,
Know what is important to your customer
How to avoid interrupting
The art of backtracking for clarity
Why being detail-oriented is so helpful
The 4-step ‘good listener’ technique
How to know if you’re listening well
Bring This Customer Service Seminar To Your Organization
This training is custom designed for your group and is highly interactive.
The seminar includes:
A complimentary phone consultation is also included to help your trainer learn how best to custom design the curriculum, especially for your team.
Inquire About This Seminar in Denver
To inquire about this seminar, please call 682-263-4515.
When: Choose a date
Where: Your conference room
Where: Or our training facility
How Much: Call for special group rates
Individual Registration: Not available
Inquire: Or contact us
What Participants Say
“When I first met you I was $17,000 in the red. Within a few years of working with you and your strategies, I am having my first 7 figure year.” Your coaching has been incredibly valuable.
Real Estate Consultant
“Not only did Alexander do a phenomenal job in teaching me many concepts that will greatly improve my business, but he went beyond helping me with my business into teaching me how to thrive in my life balance as well. He made sure I understood to balance everything important to me, such as making time for my health, family, and leisure time, so that I could be more balanced in my life and not stressed out with overworking myself with my business. He inspired me to take many actions to improve both my business and the quality of my life that I would have been ignorant or hesitant to take otherwise. His program was a real life changer for me. I wholeheartedly recommend him.”
“Alexander’s training has caused me to change my entire way of viewing human communication for the better. I learned skills, tools, and techniques I couldn’t get anywhere else before.”
Chris Cathey, Communications Student
I completed my certification last July and during the class, I received comprehensive training.
It is one of the best training I’ve ever received in my career life. I highly recommend it to everyone who is serving the community: non-profit, for-profit, community-based organization, academia, etc. Also, it is good training for those who want to continuously evolve in their life,i.e.. undergoing self-transformation to become better from what they were before or those who are planning to dive into a new career. The NLP & Coaching Institute of Colorado is a great institute to be connected with.
Lynn Lonzanida, MPH CCRP.
“I am so much more enlightened and have become a better communicator with your guidance. This course has been significantly helpful in working with prospective patients.”
Duane Roberts, Senior Counselor, Bosley Medical Group
“This workshop was amazing. I received the entire structure of how to create a successful coaching business. Alexander is a seasoned, passionate and highly successful coach and businessman. Incredible value.”
“I made $40,000 in the first month from one of the up-sell techniques you taught me. And I’ve added a quarter of a million dollars to my yearly income. And I took my wife to France and we hung out with the Tour-De-France cyclists, so I guess that qualifies as the lifestyle piece. That’s why I’ve come back for more coaching with you!
Dr. Chris Pellow, Pellow Family Chiropractic
“This class let me see how to look at people to find out who they are. I’d like to thank you for giving me the knowledge to understand myself better and for the good communication skills.”
“This was amazingly eye-opening. My mind is so much more open to other people’s responses and reactions now. I’m positive that this will improve my communication as well as my personal and professional relationships. So happy I came!”
“The communication segment was “Wow”! The communication patterning will help me become a better salesperson and manager. These patterns will help me economize the interaction between our people and clients. I will use all the information. My USP will become effective immediately!”
Pat Miller, Sinclair Broadcasting
The CW Dallas & My LV TV
“I would recommend this class to everyone, there is something for everyone.”
“Your coaching has been a measurable benefit to me from our very first call. Your information is timely, relevant, and in manageable steps that can be implemented to increase your business immediately.”
Kenny Chapman, Speaker
“A fantastic training with several great insights. Highly recommended.”
“In the three sessions. . . I was impressed with your knowledge and coaching in time management. Your honest feedback and detailed explanations on being the best that I can be (my workplace, personal life, and diet) has had an immediate and positive impact. I changed my diet, and exercise which I never did before, and I can see the results in my daily routine and my energy level. I highly recommend you to anyone who wants to improve their professional or personal life. Thanks again for teaching me to be a better manager, husband, father, and friend.”
Shawn Funches, Food and Beverage/Activities Manager
Marriott’s Grand Chateau, Las Vegas
“I have had the pleasure of having Alex Van Buren as my coach for six months. In that time frame, I have made great strides with the goals that were set for business and pleasure. As a person in sales, my self-confidence has increased tremendously. I also find my ability to effectively speak with clients and prospective clients much simpler and with greater efficiency. A personal habit that I thought was going to be extremely difficult has been overcome. This change has helped my health tremendously. Alex has made a huge difference in this short time frame, I look forward to accomplishing the rest of my goals very soon.”
“When we brought our mom to see you she’d been grieving the loss of our father for over a year. She’d cry in the middle of the day for no reason and had lost her motivation. We didn’t know what to do. It still amazes me that you changed all that in just one session. Now she’s her old self again. How could we ever thank you?.”
Jerry and Jason Misa
“If you’re looking for a teacher, you’d be hard pressed to find a better one than Alexander Van Buren. Great teachers are very rare, and Alexander is one of them! I have been working with him for a year now, and I have been able to change completely. Today, I am much more who I want to be, and can do more than I have ever been able to achieve before. You can achieve whatever you want to achieve with Alexander.”
Day Trader & Futures Trader
“The participants were really impressed.”
Sharon F. Reiser
The Stanford Executive Program Graduate School of Business
‘Your work has been quite valuable to our investment bankers. We look forward to bringing you back for more training, coaching and consulting.
George K. Baum & Company, Investment Bankers